SmartPredict – AI Decision QA for Complaint Teams

AI decision QA for complaint teams in UK financial services. Human-in-the-loop, audit-ready. Participant, FCA AI Supercharged Sandbox. ComplAI Solutions Ltd is a software provider and is not authorised by the FCA; we do not provide regulated advice.

Built for complaint operations teams

Designed for heads of complaints, compliance officers, risk leaders, and second-line oversight functions across UK financial services.

How SmartPredict fits your workflow

A quality-assurance layer that sits between draft and send — checking every complaint response before it reaches the customer.

Governance outcomes the platform is designed to deliver

Outcome consistency across handlers, teams, and business lines
Audit-ready evidence packs attached to every case
Consumer Duty assurance checks before responses are sent
Reduced likelihood of avoidable escalations to the Financial Ombudsman Service
Human-in-the-loop control — AI surfaces issues, humans decide
Faster QA and second-line review at scale

Solutions

Contact

Email: enterprise@complai-solutions.co.uk

Address: Coventry, United Kingdom